Notice on the Revision of the Terms and Conditions of Mwave (effect on August 5, 2022) 2022-07-05 00:00:00

[Notice] KCON 2022 Premiere Signed OFFICIAL MD Shipping Delay Information 2022-06-23 00:00:00: Hello, this is Mwave.

KCON 2022 Premiere SIGNED OFFICIAL MD PACKAGE, which was scheduled to be delivered sequentially from June 17, 2022, has been inevitably delayed due to difficulties in securing production lines and raw materials for some products.

Therefore, the products currently available to meet the supply and demand will be shipped from early July, and the rest will be shipped additionally from the end of July.

We will continue to check the production and deliver it to you as soon as possible.

We are very sorry for the inconvenience caused by the delay in shipping.
We ask for your understanding on this matter.

[Expected Shipping Schedule]
- 1st Shipping (to be delivered sequentially from early July)
: ECO BAG & WAPPEN, SLOGAN, KCON archive moment , BEHIND PHOTO BOX
- 2nd Shipping (to be delivered sequentially from the end of July)
: VOICE KEYRING

Thank you.

Notice on Increase of Shipping Fee of Mwave SHOP (Starting From May 2 at 3pm) 2022-04-21 00:00:00: Hello, this is Mwave.

We would like to express gratitude to our customers visiting Mwave.

As cargo capacity has been limited due to impediments in the global supply chain leading to raise in fares,
unfortunately, we increased the shipping cost of Mwave SHOP as below.

1. Date and time: May 2, 2022 (Mon) from 3pm (KST)
2. Additional charge per kg (KRW):
- To Australia and New Zealand: KRW 3,000 / kg
- Other regions: KRW 1,200 / kg

We ask for your generous understanding and we will do our best to provide better customer satisfaction service.

Thank you.

[Notice] Cancellation of Russian Card Transactions Not Possible 2022-04-07 00:00:00: Hello, we're Mwave.

The recent Russia-Ukraine dispute has caused global card brand companies to reject cancellation requests for transactions paid with Russian cards.
In the case of these transactions, it may look like it has been successfully cancelled on Mwave's PG, Eximbay system, when actually, it has been rejected causing confusion among users.
Therefore, we would like to inform you that Eximbay will reject requests for cancellation of transactions with Russian cards starting from April 5th.

- Unable to cancel payment transactions with Russian card : starting from 2:30 PM on April 5 until further notice

In the case of transactions from Russia after the date, if you request for a cancellation, it will be rejected with the code shown below, so please for any related inquiries, contact the card company that issued your card.

- Reject Code: E401 or RC03

We will inform you again when the system is normalized in the future.

Thank you.

[Notice] Notice of Change in Voting Method for M COUNTDOWN 2022-03-24 00:00:00: Hello, this is Mwave.

The voting method and chart calculation for M COUNTDOWN will be changed as follows from April 8, 2022 (Fri).

■ How to vote
[Pre-voting]
1. After accessing the page http://www.mnet.world, sign up and log in
2. Click on the ‘M COUNTDOWN Online Pre-Voting’ banner in and participate in the vote.

[Live Voting]
1. After accessing the page http://www.mnet.world, sign up and log in
2. Click on the ‘M COUNTDOWN Live Voting’ banner in and participate in the vote.

*〈M COUNTDOWN〉 will launch on April 7 (Thursday)

■ When will the changes be made
[Pre-Voting]
Starting from the pre-voting to be held on April 8th (Friday)

[Live Voting]
Starting from the broadcast date on April 14 (Thursday)

■ Information on changes made to chart calculation
1. Pre-voting, which was initially divided into Korea (Mnet website) and Global (Mwave, Mnet Japan, and WhosFan), will be unified into one in the M COUNTDOWN.

2. Live text voting to determine the first place will be changed to live voting in .

We look forward to your continued interest in M COUNTDOWN.
Thank you.

[Notice] Information concerning the suspension of shipping to Russia/Ukraine 2022-03-10 00:00:00: Hello, we're Mwave.
In response to the emergency announcement from the International Post Office, we would like to inform you about the suspension of shipping for the following countries.

- Russia (RU): Suspension of EMS extended (until further notification)
- Ukraine (UA): Suspension of EMS (from February 25 until further notification)

Thank you.

[Notice] Regarding all members’ signatures for Weeekly 1st Single Album [Play Game: AWAKE] 2022-03-04 00:00:00: Hello, we're Mwave.

We would like to make an announcement regarding all members’ signature for Weeekly - 1st Single Album [Play Game: AWAKE] currently on sale.

Since Weeekly member Shin Jiyoon has stopped activities due to health reasons, Weeekly 1st Single Album [Play Game: AWAKE] will be signed by six members without Shin Jiyoon.

Please note that the signed polaroids given to buyers will not include Shin Jiyoon whereas the selfie photo cards will include Shin Jiyoon.

Thank you.

[Announcement] Winner Announcement for CNBLUE Signed CD Event 2021-11-02 00:00:00: Hello, this is Mwave.

We're glad to announce the winners of Mwave Shop X CNBLUE Event!

Winners get hand writing letter from CNBLUE member!

[WINNERS LIST - NICKNAME (ORDER NUMBER) / FROM WHOSE LETTER]

skimch**** ( 17000005656 ) / YONGHWA
Belic**** ( 17000006767 ) / YONGHWA
Linalini**** ( 17000006780 ) / JUNGSHIN
Ol**** ( 17000006954 ) / JUNGSHIN
khw** ( 17000004922 ) / MINHYUK
KAZUYO**** ( 17000004937 ) / MINHYUK

Depending on the circumstances of the company,
the member selected at the time of your participation may vary
to the member who will be signing as shown in the winner announcement notice.

Thank you.

Information on the revised Privacy Policy 2021-10-25 00:00:00

Thank you for your continued love and support towards Mwave.

We would like to inform you that the personal information processing policy has been revised since 11 02, 2021.

[Privacy Policy Category]

Category	Revised Content
2. Personal information items collected and the purpose of collection and use of personal information	Clarification of the purpose of collection/use and modification on the items for optional consent 1) (Mandatory) Membership Registration and Use of Service - Revision on purpose of collection/use Membership registration, use of Mwave service, participation in MAMA voting, use of product purchase service, delivery of service related notices, prevention of illegal and unauthorized use from defective members, service related inquiries and civil complaints, statistical analysis and research for service improvement and development on optimization 3) (Optional) Participation in events and sit in audience - Revision on collected items Name, mobile phone number, email adress, social account, nickname, IP address and application information and applicant information for events/sit-in audience ※Various personal information is collected depending on the environment and situation around the event/sit-in audience. We collect minimal personal information and destory it when we achieve the purpose of use after processing it safely.
4. Installation, operation, rejection of automatic personal information collection devices	Modifiying wrong expressions - Delete ‘(Example)’
8. Consignment of personal information processing	Addition of consignment company for personal information processing - Name of company : Samil PricewaterhouseCoopers - Purpose of consignment : review MAMA voting and judging system, performance of accumulation of votes and results of evaluation

- Effective date of personal information processing policy : 11 02, 2021

For more information, please check out view more of personal information processing policy.

If you have any questions or valuable opinions, please contact customer service at any time.

Thank you.

[Announcement] Winner Announcement for N.flying Signed CD Event 2021-10-19 00:00:00: Hello, this is Mwave.

We're glad to announce the winners of Mwave Shop X N.flying Event!

Winners get hand writing letter from N.flying member!

[WINNERS LIST - NICKNAME (ORDER NUMBER) / FROM WHOSE LETTER]

Yenlin*****@naver.com ( 16000001467 ) / LeeSeungHyub
SeonG***** ( 17000005264 ) / LeeSeungHyub
Kare***** ( 17000004651 ) / ChaHun
Mair*****@gmail.com ( 17000004664 ) / ChaHun
Juju***** ( 17000003499 ) / KimJaeHyun
te***** ( 17000004619 ) / KimJaeHyun
roza.sta*****@gmail.com ( 17000005240 ) / YooHweSeung
mair*****@gmail.com ( 17000004664 ) / YooHweSeung
cut***** ( 17000004641 ) / SeoDongSung
Emm***** ( 17000003475 ) / SeoDongSung

Depending on the circumstances of the company,
the member selected at the time of your participation may vary
to the member who will be signing as shown in the winner announcement notice.

Thank you.

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