Hello, this is Mwave.

Due to production and delivery delays of the KCON JAPAN 2023 signed MD packages,
we would like to inform you of the changed shipping schedule as follows.

▶️Expected Shipping Schedule: To start shipping from the warehouse starting from July 17th.

▶️Changed Shipping Schedule: Expected to be shipped in order by the end of July

We sincerely apologize for the inconvenience caused by the schedule change.
We kindly ask for your understanding.

Thank you.

Hello, this is Mwave.

Here is the information regarding the giveaway of unreleased photocard during the pre-sale period of ZEROBASE ONE - 1st Mini Album [YOUTH IN THE SHADE].

1) Pre-sale Period: 6/21 (Wed) 2PM ~ 7/9 (Sun) 11:59PM (KST)
2) One Mwave exclusive random selfie photocard per purchase (MV costume ver.)
- One random photocard given for each purchase 1:1

Thank you.

Hello, this is Mwave.

We're glad to announce the winners of Mwave Shop X N.flying Event!

Winners get hand writing letter from N.flying member!


[WINNERS LIST - NICKNAME (ORDER NUMBER) / FROM WHOSE LETTER]

kaiiy****@yahoo.com (16000009825) / KimJaeHyun
jjcc.******@daum.net (17000029439) / KimJaeHyun
sydaro******@gmail.com (17000029218) / SeoDongSung
haruki_*****@icloud.com (19000005625) / SeoDongSung
nyeon****@gmail.com (16000010182) / YooHweSeung
od87***@gmail.com (16000010477) / YooHweSeung
skylerra****@gmail.com (17000029798) / LeeSeungHyub
superjun******@gmail.com (17000029811) / LeeSeungHyub
maramist.******@gmail.com (17000029426) / ChaHun
evanssm******@gmail.com (17000029437) / ChaHun


Depending on the circumstances of the company,
the member selected at the time of your participation may vary
to the member who will be signing as shown in the winner announcement notice.


Thank you.

Hello, this is Mwave.

As of November 10, 2022, we would like to inform you that the Mwave Privacy Policy will be changed as follows.

[Revised Contents]

We have revised some other unclear phrases, so please check the full text of the Privacy Policy for more information.

The revised personal information processing policy will take effect on November 10, 2022.

Thank you.

Hello, this is Mwave.
We are very sorry that the delivery of your order has been delayed for a long time due to the COVID-19 pandemic situation.

So far delivery has not been smooth depending on the option of delivery, situation in Korea and other countries, etc. However, Mwave has secured a possible delivery method and so we will be delivering the signed CD you have ordered (with no additional charge to the customer).

First, we would like to confirm the address where you will receive your product before we start delivering.
Mwave shipping agency Revelogis (revelogis.com) will send an email to the email address you entered at the time of your order, so please check your email and reply to us whether the delivery address is correct by the period specified below.

Recipient Address Confirm Period: ~ until November 18th.

If you don't remember the email address you entered at the time of your order or if you can't access or log in to the email, you can leave your order number and shipping address through Mwave Customer Center (MY PAGE > Q&A).

To customers who do not reply back stating a change in address by November 18th, we will ship your order to the original address you entered at the time of your order.
Mwave is not responsible for any occurrences that may happen due to failure to enter the correct address or change to the preferred address.

The delay in delivery of the product is due to the reduction of flights and the inability for overseas shipping due to the force majeure situation, COVID-19 pandemic, therefore, requesting for a refund due to force majeure reasons is not possible. Also, we hope you understand that the artist signed CD you purchased is a custom-made product that the artist signs as much as the quanitity ordered after removing the packaging of the finished CD product, so you cannot cancel or refund the order after the end of the order period.

Please note that this information was notified on the website terms and conditions and the product detail page, and the customer agreed to the information at the time of payment, so refund is not possible.

Once again, we sincerely apologize for the delay in delivery, and we will try to minimize the incovenience caused.

If you have any questions, please contact the Mwave Customer Center (https://shop.mwave.me/cj_qa/customer/index).

Thank you.
Mwave

您好，這裡是Mwave。

對於您訂購的商品因COVID 19疫情而長時間延遲配送，表示深深的歉意。

先前由於韓國及各國的情況、配送選項等，配送無法順利送達，Mwave這次將盡最大努力確保可能的配送方式，配送您訂購的簽名CD（顧客無需另行負擔費用）。

發貨以前，我們想先確認一下顧客收貨的地址。

Mwave配送代理公司Revelogis(revelogis.com)將發送電子郵件至顧客訂購時輸入的電子郵件地址，請確認郵件後，在以下期限內回覆配送地址是否正確。

回覆收貨地址期限:~11月18日

如果您不記得訂購時輸入的電子郵件，或者無法登入該電子郵件，請在Mwave 客戶中心（我的頁面 > Q&A）留下諮詢內容，我們會回覆。

回覆日期至11月18日為止，顧客如果沒有回覆郵件要求變更地址，訂購商品將配送到顧客訂購時輸入的地址。如果您沒有提供正確的送貨地址，或是未於期限內變更地址而造成配送失敗，Mwave不承擔任何責任。

此前，商品配送延遲是因COVID 19疫情此不可抗力因素，導致航班減少、海外無法受理等情況，此乃不可抗力的事情，恕無法辦理退款。此外，顧客購買的藝人簽名CD是打開CD成品的包裝後，藝人按照顧客訂購數量簽名的定製商品，訂購結束後不能取消訂單或退款，敬請諒解。

相關內容已公佈在網站使用條款和商品詳情頁面上，當顧客進行付款時已同意相關內容，因此無法退款。

再次對配送延遲表示誠摯的歉意，我們會盡量減少顧客的不便。

如有疑問，請諮詢Mwave客服中心(https://shop.mwave.me/cj_qa/customer/index)。

謝謝！
Mwave 敬上

Hello, this is Mwave.

We're glad to announce the winners of Mwave Shop X SF9 Event!

Winners get hand writing letter from SF9 member!


[WINNERS LIST - NICKNAME (ORDER NUMBER) / FROM WHOSE LETTER]

ashley*****@gmail.com ( 17000025717 ) / JAEYOON
jiwon.******@gmail.com ( 16000008143 ) / JAEYOON
kiwi-******@hotmail.com ( 17000026526 ) / DAWON
kryst**** ( 16000008419 ) / DAWON
Maddie*** ( 17000024788 ) / ZUHO
ashleyperez***@gmail.com ( 17000026583 ) / ZUHO
friedto**** ( 16000008147 ) / YOO TAEYANG
jaenix*** ( 16000008323 ) / YOO TAEYANG
DannyS**** ( 17000025763 ) / HWIYOUNG
nesrine***@gmail.com ( 17000024762 ) / HWIYOUNG
andres.*****@gmail.com ( 17000026282 ) / CHANI
clare155***@gmail.com ( 16000008453 ) /CHANI


Depending on the circumstances of the company,
the member selected at the time of your participation may vary
to the member who will be signing as shown in the winner announcement notice.


Thank you.

Hello, this is Mwave.

We’d like to share information regarding the fromis_9 mini album [from our Memento Box] random member signature, which its sales was closed on July 10th.

Nine members of fromis_9 including JANG GYU RI took part in signing the random member signature product,
and please note that the signed polaroid and selfie photocard given to purchasers will also include JANG GYU RI.

Thank you.

Hello, this is Mwave.

We announced on June 23rd that we will pre-deliver products that can be supplied first because the supply and demand of KCON 2022 Premiere SIGNED OFFICIAL MD products are difficult.
However, there is a systematic difficulty in delivering products registered in PACKAGE form by dividing them, so we are planning to ship them sequentially in one package from the end of July along with "VOICE KEYRING" products when its back in stock.

We are very sorry for the second delay in the shipping schedule that was already announced earlier.
It'll be hard to satisfy the hearts of our long-awaited customers, but we would like to offer you for the delay with a coupon for a certain amount of money.

- Place of Use: KCON Official MD Official Store Everline Shop (https://www.everlineshop.com)
(Coupon inserted in MD package)

Once again, we would like to deeply apologize to our customers for the delay in delivery and ask for your understanding.

We will continue to check methods for a fast delivery so that it can be delivered to you as soon as possible.

Thank you.